Booking Terms & Conditions

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(for Bosh Wash Valeting & Detailing – Mobile Valeting & Detailing Services)

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1. General

 

1.1. These Terms and Conditions apply to all mobile valeting and detailing services provided by Bosh Wash Valeting & Detailing (“we”, “us”, “our”).

1.2. By booking a service, you (“the customer”, “you”) agree to be bound by these Terms and Conditions.

1.3. We reserve the right to amend these Terms at any time. The version in effect at the time of your booking will apply.

 

2. Bookings

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2.1. All bookings are subject to availability and confirmation.

2.2. Bookings can be made via our website, phone, social media, or email.

2.3. You must provide accurate details when booking, including your address, vehicle make/model, and current condition.

2.4. If we arrive and the vehicle’s condition is significantly worse than described (e.g., heavy soiling, pet hair, mould, or excessive contamination), additional charges may apply or the service may be refused.

2.5. Travel beyond our standard service area may incur an additional mileage or call-out fee.

 

3. Deposits and Payments

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3.1. A non-refundable deposit is required to secure your booking, this will be detailed on the online booking.

3.2. Deposits must be paid within 24 hours of booking confirmation. Failure to do so may result in cancellation.

3.3. The remaining balance is due upon completion of the service, payable by cash, card, or bank transfer.

3.4. Bookings are not confirmed until the deposit has been received.

3.5. We reserve the right to refuse future bookings if any previous payments remain outstanding.

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4. Cancellations and Rescheduling

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4.1. If you need to cancel or reschedule, please provide at least 24–48 hours’ notice.

4.2. Cancellations made with less than the required notice will result in loss of the deposit.

4.3. If you fail to be present at the agreed location/time, the appointment will be marked as a no-show, and the deposit will be forfeited.

4.4. We may reschedule bookings due to unsafe weather conditions (heavy rain, storms, extreme cold, etc.) or unforeseen circumstances such as illness or equipment failure. In such cases, your deposit will be transferred to a new booking date.

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5. On-Site Requirements

 

5.1. The customer must ensure the vehicle is accessible, unlocked, and parked in a safe, legal, and well-lit location before our arrival.

5.2. Sufficient working space must be provided (typically 1 metre clearance around the vehicle).

5.3. Access to a working water tap and electrical outlet must be available if required for the selected service.

5.4. If access, space, or utilities are not available upon arrival, the service may be refused and the deposit forfeited.

5.5. For safety reasons, we will not work on a vehicle parked on a public road or unsafe surface (e.g., steep inclines, gravel driveways).

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6. Vehicle Condition

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6.1. Please remove all personal belongings from the vehicle prior to your appointment. We are not responsible for loss or damage to items left inside.

6.2. Vehicles containing excessive rubbish, pet hair, mould, or biohazards may incur an additional cleaning fee or may be refused service.

6.3. We will perform a pre- and post-service inspection to document the condition of your vehicle.

6.4. We do not guarantee complete removal of all stains, marks, or odours — some may be permanent.

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7. Liability

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7.1. We take all reasonable care when working on your vehicle; however, we accept no responsibility for pre-existing damage, defects, or wear and tear.

7.2. We are not liable for mechanical, electrical, or structural issues that may occur during or after a valet or detail unless proven to be a direct result of our negligence.

7.3. We are fully insured for accidental damage caused by our staff during the course of our work.

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8. Weather Conditions

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8.1. As a mobile service, we operate outdoors and are therefore affected by weather.

8.2. In the event of heavy rain, high winds, extreme cold, or unsafe working conditions, we may reschedule your appointment at no extra cost.

8.3. If you have covered or sheltered parking (e.g., a garage or carport), please inform us when booking, as this may allow the appointment to proceed.

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9. Satisfaction and Complaints

 

9.1. Your satisfaction is important to us. If you are unhappy with the service, please contact us within 24 hours of completion so we can assess and, where appropriate, rectify the issue.

9.2. Complaints raised after this period may not be accepted, as the vehicle’s condition could have changed due to use or environmental factors.

 

10. Gift Vouchers and Promotions

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10.1. Gift vouchers are non-refundable and valid for 12 months from the date of purchase.

10.2. Vouchers and promotional offers must be presented at the time of booking and cannot be combined with other discounts unless otherwise stated.

 

11. Data Protection

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11.1. We only collect personal information necessary to process your booking and provide our services.

11.2. Your information will not be shared with third parties without your consent, except as required by law.

11.3. All data is handled in accordance with UK GDPR and Data Protection legislation.

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12. Governing Law

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12.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

12.2. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.